For privacy reasons, eBay no longer displays personal email addresses. When I buy something on ebay, can the seller I buy from see my email address I use for my account or is it hidden from them? I've googled and I can't seem to find a firm up to date yes or no. It's important to keep your personal information up to date so you can buy and sell on eBay. When this happens, it poses a risk of fraud, and buyers and sellers aren't covered by our protection programs if something goes wrong. Once you share your gift card code, you won’t hear from the fake seller again. Once your account is set up, you can buy and sell, send messages to other eBay members, and leave feedback for buyers and sellers. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Please use one of the contact options below to speak with one of our teammates who will be happy to help you. We weren't able to verify some of the information you provided while registering your account. How is Seller Help different from Seller Hub or My eBay? Seller Help is a self-service resource to manage your refunds, returns, and “Item not received” and “Item not as described” claims in one convenient location. I have understood this policy exists to prevent people from making an "outside" deal that eliminates Ebay transaction fees. It takes just a few minutes to create an eBay account. Read our policies on False or missing contact information and Offers to buy and sell outside of eBay for more information. This is the message they will see in their Inbox, so make sure to include the item you're looking at purchasing and any other details that may be important. If you can’t work things out, we’re always here to step in and help. We would like to show you a description here but the site won’t allow us. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. Once you’re signed in, we can personalize your shopping experience and show you items you might like based on your interests. You can also get in touch with us by searching for the eBay Help article that deals with your issue. The INFORM Consumers Act requires online marketplaces like eBay to collect, verify, and disclose certain information about high-volume sellers to their buyers. Sep 30, 2024 ยท Gift card scams on eBay start with a seller asking you to pay with a gift card—they may contact you outside of eBay via social media, email, or phone. It may be a “spoof” or “phishing” attempt. We understand that there are occasions when orders will need to be canceled. e. Go to the seller's information at the top of the listing and select Contact seller. When you're selling on eBay, you might sometimes need to get in touch with a buyer. How do I check to make sure my contact information is up-to-date? You can check your contact information is up-to-date at any time by going to Account and selecting Personal information. Always be careful if a seller asks for your personal contact details, such as an email address or phone number. You can find an eBay customer’s phone number or email address in the “View order details” page. In the majority of cases, we don't share buyers' personal email addresses. We replace email addresses with aliases for buyers and sellers to hide personal contact information. Choose the topic that best matches your question on the Find answers page. I've told the seller I can post on if they send me the correct postage labels PDFs - but I am not sure whether I am allowed to send the seller my email address through ebay messages? We would like to show you a description here but the site won’t allow us. Off-eBay contact or payment: eBay Messages is the safest way to contact other members. Be suspicious of any unusual request for your personal or financial information by email or phone. If you can’t find the answer you need in the article, scroll to the bottom of the page and choose a contact option. Sharing direct contact information prior to an eBay purchase is not allowed. I ask because I signed up with an email I protect very well and after 9 years still don't get any spam. For example, a seller might get an email from a buyer asking, "Have you posted my item?" with no item number and without they buyer specifying their eBay User ID. Only the seller or eBay can actually cancel it. They may be trying to get you to complete a purchase off eBay, for example by paying cash or transferring money to an overseas account. Seller verification Please contact us for help with your account registration. They want me to provide a new address, and have. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member.

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